OPEN COURSES


WIN/WIN NEGOTIATION

Are You Responsible for Profitable Sales?


In today's sophisticated business world, negotiation skills are critical. The effect of discounting on the bottom line is immediate. This 2 day module is relevant to any salesperson or manager who is responsible for long term PROFITABLE customer or client relationships.

The module is highly participative and provides a negotiation structure that ensures both sides achieve a win/win situation. Delegates will learn the importance of the perception of 'Power' and the effect this has on the outcome of the negotiation. They will also recognise strategies and tactics and how to counter them, as well as developing their own.
9th-10th September 2008 Eastwood Hall, Jct 26 M1 Nottingham
£657 + VAT

The cost includes accommodation and all meals and refreshments

click here to see Negotiation Agenda




SALES DEVELOPMENT COURSE

How To Increase Sales


The average cost of a salesperson in the UK is approximately £60,000

If your salespeople simply deliver information ('telling' style) it could be less expensive to direct mail your customers with brochures, audio/video tapes, CDs etc.

This module is suitable for all levels of salespeople as it emphasises people skills. Top salespeople are successful because they know that 'telling is not selling'. Your people will learn selling and communication skills, critical for the successful development of on-going business relationships in todays competitive markets.

16th-17th September 2008 Eastwood Hall. Jct 26 M1 Nottingham
£657 + VAT

The cost includes accommodation and all meals and refreshments


Click here to see Sales Agenda




THE IMPORTANCE OF CUSTOMER CARE

How to differentiate your organisation


As your market place becomes more competitive it is essential to differentiate yourself from your competition. As this is often very difficult to achieve with product alone, it is critical that customer care is of the highest level.

Customer care has to be consistent. It cannot depend upon which staff member the customer deals with or what mood they are in.

This module is for anyone who is in a customer care role, whether face to face or on the telephone. Customer care is what your customers think it is, so it must be right.

23rd September 2008 Eastwood Hall. Jct 26 M1 Nottingham
£347 + VAT

The cost includes all meals and refreshments


Click here to see Customer Care Agenda




MANAGEMENT DEVELOPMENT COURSE

How to achieve optimal results through others


For managers who are responsible for the work of others, their success is determined by their skills in managing and developing their people. The first steps into management require a dramatic change of "mind set" from someone who does it to someone who gets it done through the efforts of others.

This module will help your managers to develop the skills which will optimise their own management effectivity and the skills of their team members.


24th-25th September 2008 Eastwood Hall, Jct 26 M1 Nottingham
£657 + VAT

The cost includes overnight accommodation and all meals and refreshments


Click here to see Management Development Course Agenda




PROFESSIONAL TELESALES

Potentially, the telephone is a highly Profitable Instrument


This module will help all those involved in telesales to develop a Professional Presentation. It will explain the simple structure for taking our customers through the buying process, finding out what they want and showing them how you can meet their requirements.

Courtesy, enthusiasm and a logical presentation will help to increase the effectivity of your Professional telesales people.

30th September 2008 Eastwood Hall. Jct 26 M1 Nottingham
£347 + VAT

The cost includes all meals and refreshments


Click here to see Professional Telesales Agenda