Customer Care Agenda
Customer Care Agenda
GLENN ROSS SERVICES
THE IMPORTANCE OF CUSTOMER CARE
Introduction and Objectives
What is Good Customer Care?
Why Do People Buy?
Customer Expectation Levels
'Under Promise and Over Deliver'
Lifetime Value - What is it in your Organisation
The Cost of Poor Customer Care
The Importance of YOUR OWN Role
Developing Customer Loyalty
Professional Use of the Telephone
Summary
CLOSE
Click here to contact us or book